At Nexus, we want you to feel confident in your purchase. That's why every Nexus order is backed by a straightforward 30-day refund policy.
If you're not happy with Nexus for any reason, simply contact us within 30 days of your purchase and we'll issue you a full refund. No hoops, no interrogation.
How It Works
Our refund policy is simple:
- You have 30 days from the date of your original purchase to request a refund
- Email our support team at the address below and let us know you'd like a refund
- We'll process your request and issue the refund to your original payment method
- Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer
How to Request a Refund
To request a refund, send an email to [email protected] with the following information:
- The name you used at checkout
- The email address you used at checkout
- Your order number (if you have it handy)
That's it. We'll take care of the rest.
After 30 Days
Refund requests submitted after the 30-day window has passed cannot be honored. We encourage you to go through the material early so you have plenty of time to decide whether Nexus is right for you.
Chargebacks
If you have any concerns about your purchase, please reach out to us directly first. We respond quickly and will always work to resolve any issue. Filing a chargeback before contacting us makes things harder for everyone — and we'd much rather just refund you and part on good terms.
Questions?
If you have any questions about this Refund Policy, contact us at: